E°Customer Service

Welcome to Eckelmann support!

We are available for you:

Monday to Friday from 7:00 to 19:00 h

Any requests should be adressed to:

    Create a request in our E°Customer Service Portal.

    >> Join now

    >> Sign in


    by e-mail:



    by phone:

    +49 611 7103-500


For any claims please download the return delivery note.

For claiming purpose please send us by e-mail in advance the completed return delivery note. Additionally please enclose this document to your consignment.

E°EDP Electronic Documentation Platform

For the business divisions Machine Automation, Refrigeration and Building Automation the comfortable Engineering Documentation Platform E°EDP was launched. Data sheets, instruction manuals, firmware updates and technical know-how are quickly available and downloadable online.

>> E°EDP Machine Automation

>> E°EDP Refrigeration and Building Automation E*LDS

Do you have any specific requests?

Remote servicing via TeamViewer

[Translate to "Englisch"] TeamViewer

The use of the remote servicing software TeamViewer offers you support right on your screen. With the TeamViewer our support team is able to connect directly onto your screen and can help you quickly with your support requests.

Quick solution via remote servicing please find here: >> TeamViewer

Service conditions

für service and repair processing