The aspect of quality is an essential part of our corporate management and includes all business and functional areas. It is our aim to provide products and services of outstanding quality and maximum benefit to our customers. We want satisfied customers with continuous confidence in our range of products and services, from advice and problem solving to delivery, installation and service. The judgement of our customers is the decisive quality standard for us.
Essential factors for achieving optimum customer satisfaction are the identification and subsequent fulfilment of the requirements for the product or service, which are defined by the task of the customer and by the applicable laws and standards. The optimal identification and fulfilment of these requirements is therefore an essential obligation for all employees and one of the company's primary objectives.
There is overlap between important corporate objectives and the objectives of our quality management. Quality management therefore includes key areas of corporate management.