Are the technical requirements for remote access in place?
An Eckelmann customer service representative will take your request over the phone during regular business hours (weekdays, 8 a.m.–5 p.m.) and initiate the necessary steps, such as shipping replacement parts or contacting a specialist
.For the Eckelmann Group’s contract-based 24/7 on-call service, a team of experts is available to assist you across all locations. This means that troubleshooting can begin even outside of normal business hours.
We guarantee the fastest possible, expert diagnosis to keep downtime to a minimum.
