Customer Service

Hotline & On-Call Service

Have you set-up the technical requirements for remote access?

An Eckelmann customer service representative will take your request by phone during regular business hours (weekdays 7:00 AM – 6:00 PM) and initiate necessary measures, such as shipping replacement parts or contacting a specialist.

You can also use this central number to reach the subsidiaries of the Eckelmann Group.

For the 24/7 on-call service of the Eckelmann Group (depending on the contract), a cross-location team of experts is available to you. This means that troubleshooting can begin outside regular working hours.

We ensure the fastest possible qualified diagnosis to minimize downtime.

Your direct contact!

+49 611 7103-500 (weekdays 7:00 AM - 6:00 PM)


Please let us know your concern.

To the Service Form

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